Last Updated: September 9, 2025
At Helton Insurance Group, Inc., we value the privacy of our customers and users. This Privacy Policy explains how we collect, use, store, and protect your personal information when you opt-in to receive SMS communications through a 10-digit long code (10DLC). By interacting with our SMS service, you agree to the collection and use of information in accordance with this policy.
- Information We Collect
When you sign up to receive SMS messages from us, we may collect the following information:
- Phone Number: The mobile phone number you provide to receive SMS messages.
- Opt-in Confirmation: The consent or authorization you provide for receiving SMS messages.
- Message Interactions: Information related to your responses to our SMS communications, such as replies, timestamps, and engagement metrics.
- Other Personal Information: Any other personal information you choose to provide through SMS, such as preferences or requests.
- How We Use Your Information
We use your personal information for the following purposes:
- To send SMS notifications: To provide you with information, updates, and marketing communications regarding our products or services.
- To respond to your inquiries: To answer any questions or address requests you make via SMS.
- To improve our services: To analyze interactions and improve the content and delivery of our messages.
- To comply with legal obligations: We may use your information as required by law, including for fraud prevention and compliance with applicable regulations.
- How We Protect Your Information
We take reasonable security measures to protect your information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
- Opt-Out and Data Retention
You have the right to opt-out of receiving SMS communications from us at any time. To stop receiving messages, simply reply “STOP” to any message, and you will be unsubscribed from future SMS communications. You may also contact us directly to request removal.
- Data Retention: We retain your phone number and related data for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Once you opt-out, we will stop sending messages and will delete your information upon request unless retention is required for legal or operational purposes.
- Third-Party Services
We may use third-party service providers to manage our SMS communications. These third parties are required to adhere to strict privacy and data protection standards to ensure that your information is safeguarded.
- Your Privacy Rights
Depending on your location, you may have specific rights regarding your personal information, such as:
- Access to your data: You may request a copy of the personal information we hold about you.
- Correction or deletion of your data: You can request that we correct any inaccurate data or delete your information in certain circumstances.
If you wish to exercise any of these rights, please contact us using the information below.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we protect your information.
- Contact Us
If you have any questions or concerns about this Privacy Policy or our SMS communications, please contact us at:
Helton Insurance Group, Inc.
235 Main Street
Calhoun, KY 42327
Email: [email protected]
Phone: (270) 273-3252